TERMS & CONDITIONS

By using this site, you certify that you are of legal age in your country or province, or that you have authorization to use and order on our site.

Please note that when you place an order, a receipt will be sent to you by e-mail, confirming the intent to purchase. This receipt does not form a contract, and orders can be cancelled at any time. Reasons may be: insufficient stock, inability to authorize a credit card, fraudulent intent, etc. Also, please note that IEL CLOTHING shall have the right to refuse or cancel any such orders whether or not your credit card has been charged. If your credit card has already been charged and your order is cancelled, IEL CLOTHING shall issue a refund. If a cancellation must be made, you will receive an email from us to inform you.

You agree to provide current, complete and accurate purchase and account information for all purchases made in our store. You also agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you if necessary.

Prices of our products are subject to change without notice. We reserve the right, at any time, to discontinue any products, modify or discontinue the service (in whole or in part) without notice. All prices on our site are quoted and invoiced in Euros. All prices include 21% Belgian VAT for shipping within the EU.

Some products may be available exclusively on our website. We make every effort to display the colors and images of our products as accurately as possible. We cannot guarantee that the colors displayed on your screen will be accurate. We reserve the right to limit sales of our products to any person, geographic area or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services we offer. Any product descriptions or prices of products may change at any time without notice. Occasionally, there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, shipping costs, delivery times and product availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders (including after you submit your order).

We do our best to keep the available inventory as accurate as possible. However, you may have purchased an item that was unfortunately out of stock. In this case, we will contact you to offer you an exchange or a full refund of your order. However, we have no obligation to compensate you.

You agree to provide us with current, complete and accurate personal and account information for all purchases made from our store, including your email address and credit card numbers, so that we can process your transactions and contact you if necessary. 

Payments

We accept payments via Paypal, VISA, MASTERCARD, iDEAL, Bancontact, Belfius and KBC/CBC credit cards. 

Our store is maintained by WordPress/Woocommerce. They give us an online e-commerce platform, which allows us to sell our products and services to you. Your data is stored via the data storage center, databases, and the general application of WordPress/Woocommerce. It is stored on a secure server by WordPress/Woocommerce.

Order cancellation

You can send us an e-mail to sales@ielclothing.com to cancel any order made until the confirmation of delivery of the receipt of your order. You have 14 days from the receipt of your products to return them. You are responsible for the cost of return shipping. If you have any questions about the Terms & Conditions or your personal information, please email us at sales@ielclothing.com.

Delivery

We ship worldwide. All orders over 200€ are shipped for free.

If your order does not reach a total of 200€, the following rates will apply:

  • National shipping: 5€.
  • European shipping: 8€.
  • International shipping: 12€.

For EU countries, all products are subject to the Belgian VAT of 21%. The VAT is included in the prices displayed on the online store. All countries outside the EU are subject to a customs tax.

As the recipient, you are responsible for all import duties, customs duties and local sales taxes levied by the country of shipment; payment of these is necessary to clear your order from customs upon arrival. Unfortunately, we are unable to inform you of the amount of these fees.

All orders take approximately 1-3 business weeks to ship. We do not process or deliver orders on weekends or holidays. We cannot be held responsible for any delays due to weather, delivery service errors or customs control.

All orders are shipped via the standard Belgian postal service Bpost. On their website, you can track your order using your tracking number which will be provided to you upon shipment of your order.

Returns & REFUNDS

Unfortunately it is not possible to modify your order once it has been validated. If you no longer want your item, you must refer to our return policy.

You have 14 days from the receipt of your order to return your items. The period starts the day after you receive the goods.

The distance selling regulations state that you are allowed to examine the products in the same way as you would in a store. For example, you can take the garment out of its packaging and examine it, you can also try it on, but we ask you not to wear these more than the necessary time (5-10 minutes).

We offer return for the following countries: Belgium, Luxembourg, Netherlands, France, Germany, Italy, Spain, Austria, Finland, Poland, Portugal, Greece, Czech Republic, Hungary, Estonia, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia. 

To return from a country not listed, you cover the shipping costs. Please also ensure that the items are packaged with sufficient outer packaging to ensure that no damage is caused in transit. You are responsible for the products until we receive them.

To exercise these rights, we need written confirmation, as well as your name, address and order number. Please send the information to contact@ielclothing.com. You must send it to the following address Rue de la Concorde 62, 1050 Brussels (Belgium).

Please ship the goods directly after notifying us of your return. Please also enclose the invoice or a note specifying the order number for your purchase – no later than 14 days after receipt of the goods.

In case our return policy has been respected, the value of the returned products will be credited within 30 days after receipt.

If you have any questions or doubts about our return policy, please contact us by email at contact@ielclothing.com. or by phone at +32 483 434 597 and we will be happy to assist you.

Items returned without authorization cannot be accepted for a refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@ielclothing.com and send your item to: 62 Rue de la Concorde, 1050 Brussels, Belgium.

Need help?

Contact us at contact@ielclothing.com for any questions you may have.